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FAQ

THE MOST COMMON QUESTIONS

  • How to get the most out of the candle?
    The first time you burn your Serenity Soy Candle allow at least 4 hours or until the top layer is liquid wax. Outer edges should be an even consistency; this will assist an even burn for the life of your candle. To get the most out of your candles burn them for 1-4 hours at a time, trim wick to 1/4" each time before lighting.
  • Can I re use my candle glass?
    Yes, you can re use your glass candle jar. Clean the jar by using hot, soapy water. Please remember DO NOT pour liquid wax down your drains. The wax will solidify in the pipes and clog your sink.
  • What size candle do I need for my space?
    One candle works great in bathrooms, kitchens, bedrooms and typically sized living/work spaces. Larger rooms or spaces with high ceilings or open floor plans may need multiple candles for the best fragrance permeation. You can have multiple candles of the same scent, or mix and match them for your own unique blend.
  • Changing Shipping Address
    If your order has not been dispatched and you would like to change your delivery address, contact us via email at serenity.soycandles@outlook.com as soon as possible with your order number and the team will do their best to help you out.
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